Help & FAQ
Here you find answers on almost all questions on "how to use" our portal.
Messages, Newsletters and Notifications
- How Can I Communicate with Other Users?
- Newsletters and Alerts
- What Should I Do when I Did Not Receive an E-mail After a Purchase?
- When Will Messages not be Forwarded?
- What Do I Need to Keep in Mind While Writing a Message?
At Solarodo you can get in touch with questions about products and shipping costs with all sellers. You'll find a contact button in each product ad you just need to click to write a message to the seller. All communication can be found in "My Messages" under "My Account".
Usually all sellers and buyers receive an e-mail within 2 minutes after a sale. In case you did not receive an e- mail, please log into your account and check in your settings if the the email address you entered is written correctly and still valid.
If the e-mail address should not be up to date, you can change it in your settings.
If you should still not get an e-mail regarding your sale or purchase, please contact us via firstname.lastname@example.org.
If you have any further questions, please contact the support team.