Help & FAQ

Here you find answers on almost all questions on "how to use" our portal.

Register and Login


home   How can I register for free?

Before you can buy or sell via Solarodo, you need to register for free. (Please note that in addition to legal persons only adult individuals can buy or sell via Solarodo.)

Select the appropriate user category, a user name, enter a valid e-mail address and consider a sophisticated password. You will automatically receive a confirmation email with a link to the e-mail address you entered. By clicking the link in the e-mail you are registered!

home   How can I log in?

Once you are registered, you can easily log into your account.

In the upper right corner of our website you can find the word ‘Login’. Just klick it and type your user name and password into the little window that will pop up. As soon as you klick the white ‘Login-Button’ you are logged in and forwarded to your ‘My Account’ area.

home   How to register as a commercial seller?

To sell products via Solarodo, you first need to register as described above. We also need your payment conditions. Here you can choose between bank transfer and paypal or both.

Now you are ready to get started: you can create your own shop and fill it with products you want to sell. Specify how the buyer can pay, your terms and conditions, cancellation statements and letters of resignation.

Our Privacy Statement explains which data is visible to others, and what data you can add voluntarily.

If you have any questions, our support team is always available.

home   What kind of user am I? How should I register?

Basically there are two types of users, commercial or non-commercial.
Whether you are selling commercially or privately the individual case will show.

You are offering or buying regularly products in large quantities, new products from our own production or purchase for resale?
Then you are a commercial seller.

You occasionally offer various things from your private property or buy for home use? Then you are a private customer or seller.

As a private user please log in as a private.
As commercial user you can choose between the packages:
• Business
• Business Premium
• Business Platinum

You have more questions about the different user groups? Just contact us!

home   Who acts as commercial or business-like seller?

Commercial you act generally, if you:
• regularly offer products in larger quantities like newly manufactured goods or from our own production
• regularly buy for resale or for your commercial business

As a private person you are acting in general, if you:
• occasionally sell diverse things from your private property
• buy for your own private use

If you would like to sell commercial, please register as a business customer.

 

If you have any further questions, please contact the support team.